FAQs • Natick, MA • CivicEngage

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Assessors

1. How are real estate values calculated?: Real property values represent the market value of the property on January 1st, ie what the property would likely sell for if put on the open market. Additional information is available at our real estate page.

2. How do I know if I am eligible for a personal exemption?: There are many different exemptions available. Personal exemptions are designed to aid disabled Veterans, elderly and senior taxpayers, blind individuals, and surviving spouses and minor children. Additional information is available at our Exemption Guidelines and Forms page.

3. How do I obtain an excise abatement?

Excise abatements are warranted when a vehicle is sold, traded, or donated within the year, or has been registered in another state.

General information required for an abatement is based on “what happened to the car” and “what happened to the plate.”

Details can be found on our Motor Vehicle Excise page.

4. What is the personal property tax?: The Personal Property tax is levied principally on businesses and is based upon the non-real estate, tangible assets.
A complete description of Personal Property Tax can be found at our Personal Property page.

5. Does this years bill include the debt exclusion for the new Kennedy Middle School or the Fire Station?: No, the FY2019 bills do not include the debt exclusion for the new Kennedy Middle School or the new Fire Station. However, this bill does include past debt exclusions for the Community Senior Center, High School, and Wilson Middle School.

6. What is the tax rate?

The tax rate for fiscal year 2019 is $12.71 per $1,000 of assessed value. To calculate your taxes using this rate use the following formula:

Taxes = Assessed Value x 0.01271

Additional information regarding tax rates can be found at: our Tax Rate History page.

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Cochituate Rail Trail Advisory Committee

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1. What is a rail trail?: A rail trail is a recreational area located within an abandoned railroad Right-of-Way (ROW). Rail trails are increasingly common in Massachusetts and throughout the United States. To learn about rail trails throughout the U.S., check the Rails To Trails Conservancy.

2. Where is the Cochituate rail trail?: The CRT will follow the Saxonville Branch Right-of-Way (PDF) beginning in Natick Center at Willow Street, past the Natick Soldier Systems Center and the Springvale Water Treatment Plant, across Route 9, along the western boundary of Cochituate State Park, across route 30 at the Natick/Framingham border, past TJX and on to the Saxonville section of the CRT in Framingham. There is also a spur that connects the right-of-way with the Natick Mall.

3. Will the trail connect to the Natick Center MBTA Station?: That is the long-term plan. The MBTA is considering whether and when to redesign the commuter rail station for full accessibility, and at that time the southernmost section of the CRT will be designed to provide a connection to the station. The Town has funded a feasibility study of a new MBTA station as a starting point.

4. When will it be built?: The CRT is scheduled to begin construction in 2018 and take about two years, if the project stays on schedule.

5. Why should Natick have a rail trail?: The CRT will connect neighborhoods and destinations in Natick and Framingham, offering a healthy, convenient travel choice for people of all ages and abilities on foot, bicycle, wheelchair, skates, and other means. It will encourage people to visit Natick Center, provide new commuting options for the Natick Soldier Systems Center, Natick Mall, and many residential and business locations all along the corridor, including TJX and Mathworks. The trail will provide eventual connections to other regional trails for destinations north, east and west.

6. What kind of activities will be allowed on the trail?: Commuting, recreational, sightseeing and use of nearby parks is anticipated. The Town will develop regulations to ensure safety for all users and neighbors relating to time of use, noise, etc.

7. What is the ROW being used for now?: The land is still owned by CSX, with no current public access to the trail.

8. Can I use the right-of-way now?: The right-of-way is still privately owned and the public does not have permission for access. The town has installed temporary barriers to indicate this, and to discourage illegal dumping and to address public safety concerns. The southern end of the trail is used for MBTA access to the storm water drainage system at the Natick Center MBTA Station.

9. What is the status of the design?: The 25% design is nearing completion and will be presented in a public hearing in 2016. Following the approved 25% design, the Town’s design consultant, BETA Group, will undertake 75% and final design. The design is anticipated to be complete in 2017.

10. Who would use or benefit from a rail trail?: The community would use and benefit from the CRT. This will be a public park and would be accessible to all members of public for recreation and commuting. The CRT would provide access to Natick Center, the Natick Mall, Cochituate State Park, and employers, residential neighborhoods and other connections between Natick and Framingham.
If the CRT is built and provides an alternative means of transportation, this will benefit all users of public ways. The CRT would also provide emergency access for public safety purposes.

11. What other rail trails are nearby?: The CRT will connect to the 1.4 mile Saxonville section of the CRT in Framingham, which is now open. Framingham’s section was finished in 2015, and was built earlier because the land was previously owned by the Commonwealth, not by CSX. The Framingham section was partly funded as a sewer project and partly with federal and state funds. Natick and Framingham are working cooperatively to complete the entirety of the project; the bridge proposed across Route 30 will be partly in Natick and partly in Framingham. Other regional trails include:
Upper Charles Traill
Assabet River Rail Trail
Minuteman Bikeway
Bruce Freeman Rail Trail

12. How much will it cost to buy and to build?

The Town has signed an agreement to acquire the CSX right of way for $6.35 million based on the CSX valuation methodology used for their abandoned corridors. The intention is to fund the acquisition with a combination of mitigation funds, a state grant and private fundraising through a non-profit called Friends of Natick Trails, who have signed an agreement with the Town to raise money for the project.

The construction cost of approximately $7 million will be paid for by the federal and state government through the Transportation Improvement Program (TIP). The CRT is programmed for Federal Fiscal Year 2018.

The design and related costs of approximately $800,000 have been funded by mitigation and smart growth incentive payments. CRT Task Force is evaluating project costs as part of its assignment by the Natick Board of Selectmen. The costs may include acquisition, design, construction and maintenance.

13. Can we get the land for less money?: CSX can only sell the land to Natick, as long as we are using railbanking, but CSX does not have to do so indefinitely; CSX only concludes a limited number of transactions each year, and will not sell the land for a lower price. The Town has had extensive negotiations, and both Natick and CSX have conducted several appraisals.

14. Can we take CSX land for the CRT by eminent domain?: Almost all of the CSX land needed for the CRT is subject to the federal “railbanking” statute, which gives the town exclusive negotiating authority and preserves the corridor intact. This statute prevents eminent domain taking. Part of the land may be subject to eminent domain, however.

15. How much will it cost to maintain?: That is to be determined, as well as who will pay for and perform maintenance. Maintenance costs will be budgeted by the town of Natick, and may be supplemented by private fundraising. One significant variable will be snow removal, which has not yet been determined. A report on trail maintenance is available from the Rails-to-Trails Conservancy at this link.

16. Will the town lose property tax revenue from using the CSX right-of-way as a rail trail?: No, primarily because most of the land is not able to be developed for business or residential use, because the assessed value is relatively low, and because the increase in values along the trail, along with potential for tax-generating projects, is significant.

17. Have other towns been through this process?: Yes, Milford has completed its section of the Upper Charles Trail, and Holliston continues to plan and build its section. Sudbury, Framingham, Concord, and other communities are building and planning the Bruce Freemen Rail Trail, and Falmouth has extended the Shining Sea Trail. There are now more than 1000 such trails nationwide. Many rail trail projects in Massachusetts are in planning and construction, in addition to others already in use. The surveys of residents from Lexington and other area communities have indicated high satisfaction levels and broad support for the trails in their towns.

18. What kind of environmental impact will there be from the rail trail?: Environmental testing is underway to assure that the right-of-way is safe for the Town to acquire and own. The Town will assume liability for any environmental conditions on the trail.

19. What about parking?: The town acquired land at the end of Mechanic Street in 2007 that is intended for trail use, as well as to accommodate needs at nearby Navy Yard Field. Other public parking is available along the trail. The town will monitor parking needs and make adjustments as required.

20. What about the privacy of those living near the trail?: Privacy concerns of abutters is important, and will be part the design and security planning for the project. Abutters should participate in planning assure a good design. Abutters will receive notification of the public design hearing, and comments are welcome during the design process.

21. What is the impact of rail trails on property values?: Property values tend to increase alongside rail trails. Studies of property values along trails show that lots adjacent to trails sell faster and for an average of 6-9% more than similar properties not located next to trails.
In a 2002 survey of recent home buyers sponsored by the National Association of Realtors and the National Association of Home Builders, trails ranked as the 2nd most important community amenity out of a list of 18 choices. For more information, see the Trails and Greenways Clearinghouse in Washington, DC.

22. Do rail trails attract crime and vandalism to neighborhoods?: There is no evidence that rail trails cause an increase in crime. In fact, trail development may actually decrease the risk of crime in comparison to an abandoned and undeveloped rail corridor. And, several studies have shown that people prefer living along a rail trail rather than an abandoned corridor. Typically, lawful trail users serve as eyes and ears for the community. However, a trail is unlikely to have a crime rate lower than that in surrounding neighborhoods. For more information, visit the Friends of the Bruce Freeman Rail Trail website.

23. Who decides if there will be a rail trail?: Town Meeting has approved design funding and other appropriations starting in 2006, following recommendations from the Finance Committee. The Board of Selectmen has approved the project submission, approved Town Meeting appropriated expenditures, and Town Meeting will vote on partial funding for acquisition. Other Town committees have offered approval for the project, including the Planning Board, Conservation Commission and Open Space Advisory Committee.

24. What is the Natick CRT Advisory Committee?: The committee is appointed by the Board of Selectmen to advise the Town about the CRT project. It was formed as the CRT Task Force in 2006.

25. Will there be public transit on the CRT?: Not for the foreseeable future, other than bicycle taxis! In 2010, the Town engaged a consulting firm to consider the possibility of combining public transit, such as an electric minibus, with non-motorized transportation, using 2 parallel paths on the right-of-way with the clearances recommended by MassDOT. Because of the dimensional limitations of the right-of-way, the committee unanimously recommended that the town’s efforts focus exclusively on non-motorized transportation. The report is available at natickma.gov/crt.

26. Will dirt bikes and ATVs be allowed on the trail?: Although no regulations have yet been put in place for this proposed trail, virtually every rail trail in the country prohibits motorized vehicles on the trail, other than those used for handicapped accessibility, or for public safety, maintenance and emergency response.

27. How can I find out more?: The CRT Advisory Committee holds regular public meetings, and other Town committees will review this project as work proceeds. You may receive updates from the CRT Advisory Committee through the town web site. You may also sign up for committee updates at this link, or contact the Friends of Natick Trails at this link.

28. Do you have questions not answered here?: Email crt@natickma.org

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Collector / Treasurer

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1. Did my bank pay my taxes?: A staff member would have access to look up your accounts and obtain this information call 508-647-6425 or email collector@natickma.org

2. I have an outstanding balance how much do I owe?: A staff member can look up your accounts to obtain this information by dialing 508-647-6425 or emailing the office at collector@natickma.org

3. I don't have this motor vehicle anymore; now what do I do?: The reverse side of the excise bill explains the procedure. Any abatement would be processed by the Assessing Office.

4. I just bought a new home; when will the tax bill be issued in my name?

Upon receipt of the deed from either the owner or Registry of Deeds and after the next January 1st assessment period begins (bills due the following August 1st) the bills will be issued in the new owners name.

Real Estate Tax bills are due August 1, November 1, February 1, and May,1 (Unless the first falls on the weekend it will be the first Monday after the 1st) any property owner who is concerned that they did not receive a bill is encouraged to contact the Collector’s Office at 508-647-6425.

5. I never received a bill. Why do I have to pay demand fees and interest?: M.G.L. CH60; Sec 3 and 16 states that failure to receive a bill shall not invalidate a tax or any procedures for collection enforcement.

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Conservation Commission

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1. What is the Natick Conservation Commission?: The Natick Conservation Commission is the local authority charged with the protection of Natick’s natural resources including Wetland areas. It’s a 7 member board of volunteers appointed for specific terms by the Natick Board of Selectmen. Any work or activity in a Wetland area may need to be approved by the commission before starting the work or activity.

The commission administers its approval and oversight of Wetland areas thru the state Wetlands Protection Act (G.L. Ch. 131 Sec. 40) and regulations (310 CMR 10.00) and the Town of Natick Wetland Protection By-law (Section 2 of Article 79) and General Wetlands Protection Rules and Regulations.

The commissions meets twice a month on the 1st and 3rd Thursday of the month.

Copies of state and town Wetland regulations and the commission's meeting agenda and schedules can be found on the Conservation Commission's page or links found on that page.

2. What do you need to know if you have Wetland areas on your property?: You need to know that it is illegal to fill Wetland areas. For example, no yard waste, such as leaves, grass, and brush can be dumped in Wetland areas; that includes a 100 foot bordering area of land, commonly known as the Wetland buffer zone.

There are legal options available for discarding yard waste. Natick residents can take yard waste to the Recycling Center located on West Street during the week or wait for spring and fall curbside pick-up of yard waste sponsored by the Department of Public Works (DPW). Check the DPW page for details and schedules for the Recycling Center and the spring and fall clean-ups.

Most yard waste can also be composted in a backyard composter. Backyard composters can be purchased at local stores or at the DPW yard on West Street.

You should also know that it is illegal to alter a Wetland area without the approval of the Natick Conservation Commission. A home improvement construction project located inside the 100 foot buffer zone most likely needs approval by the Natick Conservation Commission. Check this website for details on applications and the Commission’s meeting schedules.

3. Why are Wetland areas important?: Wetland areas are important for several reasons. They store and filter water to help control flooding and protect the quality and quantity of the Town’s drinking water supply. They also provide a critical habitat for wildlife and help maintain the aesthetic beauty of the Town.

4. What are Wetland areas?

Wetland areas include:

Ponds
Marshes
Meadows
Seasonal pools of water and their banks
Seasonal Streams
Streams
Swamps
Wet woods

Bogs and flood plains often found adjacent to these water bodies and the 100 foot extension of land bordering each of these areas. Rivers and their banks are also included as Wetland areas but include a 200 foot extension of land around them.

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Council on Aging

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1. Where is the Natick Community-Senior Center located?: We are located at the Community-Senior Center at 117 East Central Street. For more specific directions, please call us at 508-647-6540.

2. What hours are you open?: We are open Monday through Wednesday between 8:00 am - 5:00 pm, Thursday from 8:00 am - 7:00 pm and Friday from 8:00 am - 2:30 pm. We are closed all major holidays. If the Natick Schools are closed due to inclement weather, all programs are canceled, but staff may be in the building. Please call the Center at 508-647-6540 fi you have questions.

3. What programs and activities do you have?: The Natick Community-Senior Center offers a large selection of programs and activities, including dance, exercise, support groups, games, movies, arts and crafts, computers, wellness lectures, discussion groups, and much, much more. For a complete listing of monthly programs, view the monthly newsletters.

4. I am younger than 60. Can I attend your programs?: Anyone is welcome to attend any of our programs. The only program that has an age restriction is Bingo, which is controlled by the State Lottery Commission which requires that a player be a current member of the Friends and be at least 60 years old.

5. I am a senior citizen. How do I receive help getting to a medical appointment?: The Natick Connector is a 13-seat passenger van that is a convenient, secure and accessible transportation service for seniors and disabled residents. The service provides door-to-door transportation to destinations in Natick and the surrounding towns of Framingham, Wellesley, Wayland, Ashland (Market Basket only), and Sherborn and runs Monday-Friday 9:00 am-4:00 pm. Call the MWRA at 508-820-4650 to set up an account; 2 business days advance notice are required.

6. I am confused about all of the different health insurances and prescription services. is there anyone who can help me?: Certified volunteer counselors from Serving Health Information Needs of the Everyone (SHINE) provide information, counseling, and other assistance on health insurance options for seniors citizens and other Medicare beneficiaries several days a week. Prescheduled appointments are necessary. Please call 508-647-6540 to schedule your private and confidential appointment with a SHINE counselor.

7. How do I sign up for the Meals on Wheels Program?: Home-delivered meals (also known as Meals On Wheels) are available through BayPath Elder Services. If interested in finding out more information, call BayPath at 508-573-7200.

8. I hear that seniors can get a parking pass which allows them to park for free in downtown Natick. How do I obtain one?

The program is designed to provide Natick residents 65 years of age and older convenient access to downtown businesses and service providers at a reduced cost. The permit allows seniors to park at any town parking metered space, including kiosk parking, for 2 hours or less based on the time allowed on the meter.

♦ For the permit to be valid the senior to whom it is issued must be in the vehicle as the driver or passenger.

♦ The permit is not valid for business owners or employees or for commuting purposes.

♦ The permit must be hung from the rearview mirror facing the front of the car.

♦ The permit is valid during the calendar year in which it is issued.

♦ The permit does not authorize the operator to park in any restricted area or to be exempt from any other parking violation.

To apply for a permit come to the Community-Senior Center, 117 East Central Street during normal business hours. The for the permit is $3.00 for a new permit per calendar year or $5.00 for a replacement fee for lost or stolen permits. You must present your driver’s license or government-issued ID to verify age and proof of Natick residency.

Only one permit will be issued per person. Misuse or abuse of the parking permit will result in the suspension of the permit and may affect eligibility in future years.

9. My spouse is getting out of the hospital and needs some special medical equipment. Can you help?: We have a limited amount of slightly used medical equipment available for loan to Natick seniors. Equipment usually available includes; wheelchairs, walkers, commodes, canes, tub seats and assorted other items. Equipment can be signed out for as long as it is needed, free of charge. Please clean well before returning. Call the Senior Center at 508-647-6540 for availability.

10. How do I sign up to volunteer?: You can sign up to volunteer by going to www.myvolunteerpage.com and search for Natick. This will bring you to our online volunteer page where you can see our volunteer opportunities and a link to our online volunteer application. If you do not have access to a computer, you may call the Center at 508-647-6540 and ask for a paper volunteer application to be mailed to you. Please note: most of our volunteer opportunities take place during regular business hours, Monday-Friday.

11. What kind of volunteer positions are available?: We have many types of volunteer opportunities. Some of the things that our volunteers do are based at the Natick Community-Senior Center. Visit the volunteer page to learn more about the current opportunities.

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Curbside Recycling Program

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1. Are plastic bags recyclable?: No. Plastic bags, plastic wrap and other plastic "film" are not recyclable. Do not put your paper or containers in plastic bags prior to recycling. Plastic bags are a serious problem at the recycling sort facility. They clog automated equipment causing delays and potential equipment damage. Check with your local store, they may have a bag recycling program. If they don't accept them ask them to begin a recycling program.

2. Should I wash my recycling before placing it in the bin?: Just one rinse for recycling should be sufficient. Cans, jars and bottles that are rinsed before recycling are cleaner and thus more valuable. Also, clean containers are less attractive to bugs. Bottle caps can remain on the bottle for recycling.

3. Can I recycle styrofoam?: Styrofoam is not accepted curbside.

4. Can I recycle a motor oil bottle?: No, motor oil residue contaminants all plastic markets. Never rinse or wash a motor oil bottle. Motor oil down the sink or drain causes a much larger environmental crisis. Simply place the motor oil container in the trash.

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Environmental Compliance

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1. What are the other job duties of the Environmental Compliance Officer?: In addition to complying with the Agreement with EPA, the ECO helps town departments comply with a myriad of environmental regulations like, filing the appropriate air source registrations for emissions from furnace boilers or meeting mandated clean-up schedules on town-owned contaminated property. The ECO is also the town’s Conservation Agent helping the Conservation Commission oversee and enforce the town’s Wetland Bylaw and Regulations.

2. Why did the town need to hire an Environmental Compliance Officer.: The town hired the ECO in February of 2002 to help it comply with an Administrative Agreement and Order issued by the federal Environmental Protection Agency in November of 2001. Under the Agreement, the town has 3 years to complete over 24 pollution prevention projects, town-wide.

The projects are collectively called the Supplemental Environmental Project (SEP) in the Agreement with EPA and the Agreement requires that the town include the following language with any public statement making reference to the SEP. “This project (SEP) was undertaken in connection with the settlement of an enforcement action taken by the U.S. Environmental Protection Agency for alleged violations of the Resource Conservation and Recovery Act and the Clean Water Act.”

3. Who is the Environmental Compliance Officer?: The present Environmental Compliance Officer is Bob Bois. Bob can be reached by phone at 508-647-6458 or in his office at:
Community Development Office
Town Hall
2nd Floor
13 E. Central St.
Natick, MA 01760

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Filing a Business Certificate

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1. Who must file?

Any person conducting business under any title other than the complete real name of the owner, whether individually or as a partnership
Any corporation doing business in a name other than the corporate name (Must be filed by a corporate officer)

2. Where does one file?: File with the Town Clerk, 13 East Central Street, Natick, Massachusetts 01760, either in person or by mail, and in every city or town where an office of any such person, partnership, or corporation may be situated.

3. What does one do when there is a change in residency?: Upon discontinuing, retiring or withdrawing from such business or partnership or in the case of a change of residence of such person or the location where business is conducted, such form must be filed the the Town Clerk.

4. Does a business certificate expire?: A business certificate is in force and effect for 4 years from the date of issue. A new filing must be made every 4 years as long as business is conducted.

5. Is it required to display the certificate?: No, but you must provide a copy upon request, during normal business hours, to any person who has purchased goods or services from such business.

6. What are the fees?

$50 - Business certificate filing (includes one certified copy)
$10 - Withdrawals, discontinuances, changes, etc. (includes on certified copy)

7. What are the penalties for violating the provisions?: Violations of these provisions shall be subject to a fine of not more than $300 for each month during which such violation continues.

8. How can I file by mail?: Obtain a form from the Town Clerk or download one (PDF). Fill the form out completely, except the expiration date. Sign the form before a notary public and mail it with a check or money order made out to the Town of Natick. Please include a self addressed stamped envelope. Mail To:
Town of Natick
Office of the Town Clerk
13 East Central St
Natick, MA 01760

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Fire Department

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1. I’m selling my house, why do I need to have my smoke and carbon monoxide detectors inspected? Where should they be located?: Massachusetts General Law Chapter 148 Section 26F and 26F1/2 requires that all buildings or structures occupied in whole or in part for residential purposes upon sale or transfer, be equipped by the seller with approved smoke detectors. In residences built prior to 1975 smoke detectors may be of the battery operated type and should be located on each habitable level including basements and finished attics. If a single level has an area in excess of 1200sf, a second smoke detector is required remote from the first.

For additional information on detector placement or to find out how to arrange for an inspection, see Smoke Detectors.

2. How can i get rid of this old propane tank from my barbeque grill?: Old propane tanks can be disposed of through the Sanitation Division of the Public Works. Call to make arrangements at 508-647-6562. There is a $5 charge for this service.

3. What is the best type of fire extinguisher for my home?: A multipurpose fire extinguisher is best for the home. Look for the rating to be at least 2A 10B C on the label. This extinguisher can be used on any type of fire commonly found in the home. It will often be labeled A-B-C. It is recommended that extinguishers be installed in the kitchen and in the garage.

4. When am I allowed to burn brush outdoors?

The State Department of Environmental Protection (DEP) allows open burning to be conducted between January 15th and May 1st of each year between the hours of 10 a.m. - 4 p.m. For more information on open burning rules and regulations, see Open Burning.

5. When I call 911 for an ambulance, why is a fire truck sent as well?: All members of the Natick Fire Department possess some degree of emergency medical training from First Responder, EMT-Basic, EMT-Intermediate, to EMT Paramedic. In a medical emergency minutes and seconds count! The response of the closest piece of fire apparatus to your emergency brings trained Firefighter / EMTs and Paramedics to the scene within minutes. Emergency life saving equipment such as oxygen, semi-automatic defibrillators, and medications such epinephrine for allergic reactions and aspirin for heart attacks are also carried on the trucks for use by these trained firefighters.

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Natick Contributory Retirement Board

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1. Can my retirement benefits be assigned or attached?

Massachusetts General Law (M.G.L.) Chapter 32 governs the Commonwealth's public employee contributory retirement systems. The Natick Contributory Retirement Board is one such system.

M.G.L. c.32 specifically directs how and under what circumstances a member's retirement benefits may be attached or assigned. No assignment of any right to an annuity, pension or retirement allowance shall be valid unless specifically directed in M.G.L. c.32. Presently, the provisions of M.G.L. c.32, §§19, 19A, 19B and 19C allow attachments and assignments of pension benefits in the following circumstances:

assignments made pursuant to certain support orders, including qualified domestic relations orders
assignments made to provide restitution in instances of dereliction of duty
assignments made by a member for the purpose of payment of a health or life insurance premium, for a policy related to work and in effect on the member's retirement
repayments of benefits paid by the Commonwealth for those individuals who have become public charges
notice of levy issued by the Internal Revenue Service for the purposes of collecting unpaid federal tax

2. Do I get any interest on my refund?: If you have less than 10 years of creditable service and you voluntarily terminated service, you will be credited with 3% interest on your total deductions.

If you have more than 10 years of creditable service or you involuntarily withdraw from service your total deductions will be credited with regular interest. Also, if you have 10 or more years of creditable service, you should call the Retirement Board to discuss your options - you may be vested and eligible for retirement at age 55.

No interest will accrue to your account after 2 years from the date of your separation from employment.

3. How much may I earn by working after I retire?

If you have received a superannuation retirement benefit for at least one full calendar year, the limits to working in the public sector have been raised.

Limitations include:

If you go back to work in city, town, county, municipal, or state government in Massachusetts, you can now earn the difference between the current salary of the position you retired from and your pension, plus an additional $15,000.
Rules pertaining to the maximum 960 hours certain retirees can work in a calendar year still apply. For example, if the current salary of the position you retired from is $40,000 and your pension is $20,000 per year, you would be able to earn up to $35,000 per calendar year or work up to 960 hours, whichever comes first
As a retiree, you must cease employment whenever either one of the above two conditions are met. If you are at your allowable limit and wish to continue working, then you must waive your retirement allowance.
Separate earnings limitations apply to members who receive Accidental Disability Benefits.

4. What if I leave public service after I am vested but before I am old enough to retire?: If you leave service after you are vested, you may leave your retirement contributions in the system and receive a state pension at age 55, or age 60 if you became a member after April 2, 2012.

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Online Payments

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1. What are some of the benefits of receiving my bill electronically?: It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any time, and helps the environment by saving trees. You can continue to receive a paper bill, but if you elect to go paperless, you can always print out a copy of the invoice if needed.

2. What are the benefits of paying a bill online?: Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, and saves money (no more stamps, paper checks, or envelopes), and Invoice Cloud will store your information for future use – but only if you choose to store it.

3. What is Unipay: Unipay is a web-based, electronic invoice presentment and payment company that we have partnered with to provide faster, more convenient billing services to our customers. By automating billing and collections, customers can click and pay online while helping the environment and reducing clutter in their home or workspace.

4. What is the relationship between the Town of Natick and Unipay?: The Town of Natick wanted to make paying bills easier for their customers, have the . The town chose Unipay because it is easy to use, and the security is the strongest available. All the data collected is double encrypted and stored on secure servers. The data is not sold or released for any purpose other than to complete transactions.

5. What is PCI compliance and why is it so important?: PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.

6. Who has access to my account?: Just you and the authorized staff of the Collector’s Office. No one will have access to your financial information as all check routing numbers and credit card numbers are truncated, so you never have to worry about security. As a security precaution, we don’t even show your full financial information back to you.

7. How does the system work?

It is very simple. Here are the 3 steps taken by customers:

Customer receives email notification or accesses account via the town’s website by clicking on the “Online Payments” button.
Customer locates and views invoice and either enters payment information for a one time payment or registers to schedule a payment.
Customer receives an email confirmation with their payment amount and payment process date.

8. Can I use an Apple / Mac to use the service?: Yes, many customers use a Mac.

9. What browsers are supported?

Windows: Safari 4, 5 - Chrome 10, 11 - Opera 10, 11 - Firefox 3.6, 4 - Internet Explorer 7, 8, 9
iPhone and iPad: Mobile Safari 4x
Apple/Mac: Firefox 3.6, 4.0 - Chrome 11 - Opera 10.x, 11 - Safari 4, 5
Ubuntu (Linux): Opera 9.6 - Firefox 3.6

10. Do I need to register to pay a bill?: No, registration is not required for one time payments. One time payments require that you enter your payment information each time you make a payment. By registering, you avoid that step and gain access to your payment history.

11. Why should I register to pay a bill?: By registering, you have access to all of your invoices regardless of type and all of the features of the payment portal. These features include the ability to view all current invoices, see previous invoices and payment dates, update your profile information, access the online customer service system, schedule payments for a specific dates, and sign up for auto-pay. You also avoid having to enter your payment information each time you pay a bill.

12. Do I have to enter an email address to make a payment?: Yes, an email address is required for payment confirmation. A payment receipt is sent via email.

13. How do I find my account number to login?: Once you have registered, you will need only your email address and password to log in. To login the first time you use the system, you will need your account number from your bill.

14. I forgot my password, how do I find it?: You should click on “Forgotten Password?” at the bottom of the login screen. You will need your account number and email address to retrieve your password

15. When does a lockout message occur?: To prevent unauthorized access to customer accounts (and as required for Payment Card Industry (PCI) compliance), an escalating timeout and lockout procedure is in place. This security feature is triggered by repeated failed logins. If you get a lockout message while attempting to login, you should contact your biller.

16. What forms of payment can I use?: You can pay by credit or debit card (MasterCard, Visa, Discover, or American Express), or you may issue an electronic check from your bank account (checking or savings).

17. What are the costs for paying online?: There are no signup costs, subscription fees or transaction fees. There may be fees imposed for returned payments, and your bank may charge you a fee based on the bank's fee schedule.

18. How will I know that my payment has been accepted?: After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. You may need to call your biller in order to pay again.

19. Why did I get a paperless registration email?: Going paperless is a 2 step process, after receiving the paperless registration email; you must click the "Confirm" button in the email to complete the process. If you prefer not to go paperless, simply do not complete registration (by clicking in the email). You will get 1 reminder email, but if you don’t complete the registration at that time, the paperless enrollment will be cancelled. You may also go to "Paperless Options" in your account profile and click “Cancel Registration.”

20. Do I need to notify my bank or change bank accounts?: No, your current bank account (checking or savings) will work fine. So many payments are made electronically now that banks are already prepared for online payments. However, if you have arranged through your bank to automatically pay your bill, you need to contact your bank and discontinue the automated payment, otherwise you may pay your bill twice.

21. When can I pay?: You can make payment or review your account 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least few days before the due date to allow for processing time.

22. Can I tell if my payment has been posted?: Yes, simply login to your account and select “View paid or closed invoices”. If you are a registered customer, you will receive an email notification.

23. Will I have online access to my account?: Yes, you will have 24/7 access to your account for invoice review and payment, payment history, and customer service requests.

24. How long will my payment history be maintained?: 24 months is the standard retention period.

25. Will I be able to print a copy of my bill?: Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment.

26. What is Auto-Pay?: Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into Auto-Pay.

27. What are scheduled payments?: Scheduled payments are scheduled individually by you for each bill on your specified date. You can set up or edit a future payment at any time prior to the bill due date.

28. I received an email stating “Thank you for going paperless,” but I did not sign up for paperless!: The paperless box is generally defaulted to enroll you in paperless billing because it helps the environment.

Option 1: Customer must click on “Complete paperless process” link within email to complete enrollment. If they do not, the paperless option will not be active and will drop off system within a few days.

Option 2: Customer can log into account and cancel paperless registration.

Start by choosing "My Profile," followed by "Paperless Options," "Cancel Paperless Registration."

29. I accidentally deleted my current email notification, what should I do?: You can access the customer portal via the town's website and view the bill there.

30. Who do I contact with questions about a bill or if I am having trouble registering?: Please call 508-647-6425 for questions about your bill.

31. What if this website is down, who should I notify?: If the website is down or inoperable, please call Unipay customer service at 877-227-1157.or email: support@unipayteam.com

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Opioid

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1. Why is my loved one acting this way?: Addiction (often referred to as a Substance Use Disorder) is a chronic disease of the brain characterized by compulsive substance use despite negative consequences. It is considered a disease because the structure and functioning of the brain are actually changed because of substance use. These changes can have long-lasting, devastating effects, impacting the behavior of the addicted person and often harming his/her relationships with others.

While those with substance-related problems do make the initial decision to start using, the addictive substance soon takes over. Alcohol and drugs alter how the brain transmits information, and they can impair a persons ability to remember, make decisions and have normal emotional responses. Unfortunately, simply removing the substance is not enough to overcome the damage. Treatment is needed.
For more information on the basics of addiction, go to www.drugabuse.gov

2. Why does it matter if I view addiction as a disease?: Addiction should be viewed just like chronic diseases of other parts of the body, such as heart disease or asthma. Approaching addiction like any other medical condition can help those who are in need of recovery and their families to move past the denial, anger, guilt and disappointment that can undermine treatment and recovery. Viewing addiction as a disease can also help parents and other loved ones of individuals with substance-related problems address how the issue has affected their own lives, including the negative impact it may have had on their own relationships, work performance, health and well-being.

3. Why is this so hard to talk about?: Unlike families with loved ones who suffer from other medical conditions, such as diabetes or cancer, if your loved one has a substance-related problem, you're unlikely to seek support from your community. You may feel embarrassed by the illness or even blame yourself for its onset. Because of the stigma attached to addiction, you might not even confide in your extended family or closest friends. But you shouldn't feel ashamed. You are not alone.

4. How do I know if this is actually addiction?

An assessment by a healthcare professional is the only way to truly diagnose a substance use disorder, but common warning signs of addiction include:

Moodiness, irritability, anger, aggressive behavior

Depression

Incoherence, forgetfulness, slurred speech

Clumsiness, poor balance, lack of coordination

Rapid speech, uncharacteristic talkativeness, restlessness

Irresponsibility, recklessness, bad judgement

Secrecy

Thefts or sudden requests for money

Decreased motivation and lack of interest in former activities

New friends replace old friends

Problems at school, such as discipline issues, poor grades

5. Where can I seek help for my loved ones?

Psychiatric Emergency Services: 508-872-3333

MetroWest Medical Center Crisis Assessment Team: 508-650-7380

Massachusetts Bureau of Substance Abuse Hotline: (800)327-5050 http://www.helpline-online.com

SAMSA (Substance Abuse Mental Health Services Association): http://www.samhsa.gov

MOAR (Massachusetts Organization of Addiction Recovery): http://www.moar-recovery.org

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Police Department

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1. What do I do if online incident reporting is not right for me?: If you incident is an emergency, call 911. If it is an non-emergency, please call 508-647-9500.

2. What if this happened in another town? Can I file a report using this online police citizen reporting system?: No, if a crime town place outside of the Town of Natick, call the police department for the city or town the crime took place. For a list of neighboring police departments, please visit the useful links page.

3. What if the incident happened on the Massachusetts Turnpike?: If this took place on the turnpike, please call the Massachusetts State Police or visit their website.

4. What is classified as a known suspect?: A known suspect is when you or someone else knows the person or where to find the person who committed the crime or the license plate number of the vehicle the suspect(s) were in. Call the non-emergency line at 508-647-9500 with any questions.

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Preliminary Tax FAQs

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1. Why is my first real estate tax bill “preliminary” and what does that mean?: Your first and second quarter bills are always preliminary because we have not received certification of our values from the Department of Revenue. This year is a Department Of Revenue (DOR) recertification year so they will be doing a field audit and review of all assessed values which takes time. DOR is anticipated to certify its rates in late September. In addition the FY 2019 tax rate will be set by the Board of Selectmen in November. If you’d like more information on how the tax rate is set please click HERE. Once we’ve received the certified assessed values and the BOS have voted a tax rate, a final calculation of tax due will be completed. The third and fourth quarter tax bills will be adjusted and the preliminary amounts paid will be fully credited.

2. Why did my tax bill increase?: Some taxpayers are seeing larger amounts due. The market escalation indicates values changes are necessary and some taxpayers are seeing significant changes. These changes are based upon the current market conditions. Under the guidelines set by the Department of Revenue and Massachusetts General Laws, Chapter 59; assessments must reflect “100% full and fair cash valuation.” Essentially, assessments need to be based on what similar properties are selling for in the current real estate market.

3. Does this bill include the debt exclusion for the new Kennedy Middle School?: No. This bill does not include the debt exclusion for the new Kennedy Middle School. However, this bill does include past debt exclusions for the Community Senior Center, High School, and Wilson Middle School.

4. When will the final tax bill be available?: The bills will be mailed at the end of December 2018. The processes outlined above have been concluded and new values established. Taxpayer’s will likely see changes in the amount due.

5. My assessment seems really high, is there anything I can do?

Yes! If you have any concerns about the accuracy of their tax bill you can:

Contact the Assessor's Office and a staff member will go through the bill and explain both the calculation and the assessment. We also encourage people to look at their last years bills which often reflect a reduction in January;
Residents can ask for a re-inspection of their property to confirm the assessed value. This may especially be helpful if the interior has not been inspected recently. Please call 508-647-6420 to make an appointment; and,
You can file for an abatement when you receive your 3^rd quarter bill in January.

6. An abatement sounds interesting what is it and how can I request one?: By law (M.G.L c.59 section 59) if you feel that your property is not worth what it has been assessed for, you may request a reduction in the value by completing and filing an Application of Abatement, available by clicking HERE, with the Assessor’s office. Your application must be filed after you’ve received your third quarter bill and before February 1^st. For more information please visit the Assessor’s webpage .

7. Does the Town have any other programs that can assist residents with their taxes?: Yes! The Assessor’s Office has a number of programs to aid eligible residents with their taxes. Please visit Assessor’s webpage or you can call 508-647-6420 or email at Assessors@natickma.org for more information.

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Procurement Department

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1. How do I submit a bid?: You may submit a bid to the Procurement Department through the Bids Center.

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Recreation & Parks

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1. I want to sign my child up for various youth sports. When and where do I do that?

Many of the youth sports teams in town are run by private, parent groups. The Recreation and Parks Department has no involvement in the actual running of any of the sports with the exception of the Grade 4 - 8 Boys and Girls Winter Youth Basketball Program. Often times groups will use the Recreation building as the location for their registrations, but that is our only involvement. We cannot provide general information or forms pertaining to any of the private groups.

We are happy to provide the following websites or telephone tape lines where you may listen to information and in most cases allow you to leave a message requesting a call:

Jr. Redmen Football / Cheerleading Ph: 508-653-9900
Lacrosse
Little League
Soccer Club
Travel Basketball
Youth Hockey
Comets Hot Line

2. I would like to sign my child up for a program that states it’s for ages 6 - 9. My child is 5 but very athletic and would easily be able to play with the 6 - 9 year olds. Can I still sign her up?: When we design the program, we give great thought to the dynamic or structure of the program as well as the age or in some cases the grade level of the participants that would be most likely to benefit from it. Often times, programs fill and have waiting lists. If we were to allow a child who is younger or older than the designated age, the child who rightfully is of age to participate, may get shut out. Therefore, we have to stay with the stated age or grade in order to be fair to those who are eligible.

3. I’ve noticed a sign board at the corner of the Natick Common and understand that we need to contact you in order to use it. What is the criteria?: We do indeed maintain the reservation calendar for the Sign Board. The board was designed to provide a neat, orderly spot for non-profit organizations in town to get word out about upcoming, non-profit events that their organization is planning within a few weeks of it’s posting. Often times the event will be a fundraiser to benefit a charity or perhaps a scholarship fund. The advertised event must be available to the general public and attended by anyone in the general community. If a group doesn’t meet that above criteria, we can not issue the reservation.

Boards are available through us for $8. The fee is only for the actual poster board and not the space rental. The space is given in 1-week time frames on a Monday - Sunday basis. We reserve the right to limit the amount of times any one group can utilize the space in order to accommodate the many groups looking to post their information.

4. Why can’t I just bring a group onto a field without contacting the Recreation Department?: All fields in Natick require a permit. Permits are a way to assure that a group requesting a particular field will not run into conflict with another group. Planning for games, tournaments, etc. is much easier when you are assured of a date and specific time frame for the field you’re using.

In order to maintain the various parks and fields in Natick, the Recreation and Parks Department has set up specific fees along with rules and regulations to govern their use.

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Select Board / Town Administrator

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1. Are there any liquor licenses available in the Town of Natick? What is the procedure to obtain one?

The Select Board is authorized to grant the following liquor licenses in accordance with MGL Chapter 138:

Restaurant All Alcohol – for establishments with a minimum seating capacity of 100
Restaurant Beer and Wine – for establishments with a seating capacity of 50-99
Package Store All Alcohol
Innholder
Club

Chapter 138 places a restriction on the number of licenses that any city or town can issue. That quota is based on population. The Town of Natick has reached its quota for package stores and no new licenses can be issued. There are licenses available for the other categories.

Please contact the Select Board’s Office, at 508 647-6410, for rules and regulations, applications, and the application process.

2. How do I get permission for a banner to be hung in downtown?: Banners celebrating events and festivals in Natick and celebrating traditional holidays are approved by the Select Board. You should contact the Select Board’s Office, at 508-647-6410, to be informed of the town’s policies and guidelines governing banners.

3. How do I get permission for a block party in my neighborhood?: The 1st step is to send a letter to the Office of the Select Board requesting permission for a block party. You need to include your address, the date of the event as well as a rain date in your letter. The matter will then be placed on the Select Board’s agenda for one of their regularly scheduled meetings. You will receive a letter from the board notifying you as to whether or not they approved your request.

4. How do I schedule use of the Common?: Use of the Common is approved by the Select Board with a recommendation from the Recreation and Parks Commission. Any individual or organization wishing to hold an event on the Common should submit a request in writing to both the Select Board and the Recreation Department. To check the availability of a particular date and obtain the rules and regulations for the use of the Common, please contact the Recreation and Parks Commission, by phone at 508-647-6530, or in person at: 179 Boden Lane Natick, MA 01760

5. How does one address the Select Board?

Simply write to:Select Board 13 E. Central St. Natick, MA 01760

You can also contact their office at 508-647-6410. The Select Board does include on its agenda the item called “citizens concerns.” This is time, allocated by the board (and limited to a few minutes), for residents to come forward with any concerns or problems they feel the board should be aware of or could help with.

6. I would like to have traffic-calming road signs installed in my neighborhood because of safety concerns. What is the process?

You need to write to: Safety Committee 13 E. Central St. Natick, MA 01760

Include in your letter the location and the reasons / concerns for your request along with your name, address, and telephone number. The Safety Committee will review your request and make a recommendation to the Select Board pertaining to such request. After hearing from the Safety Committee, the board will vote whether to approve your request at one of their regularly scheduled meetings.

7. Whom should I contact if I have a question on my water / sewer bill?: The 1st step you should take if you think your water / sewer bill could be wrong is to call the Collector’s Office in Town Hall where the billing is done, at 508-647-6425. If it is determined that the bill is correct, you should contact the Department of Public Works, at 508-647-6440, to set up an appointment to have someone come and check your meter for leaks.

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Stormwater

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1. Does Natick have a stormwater program and why?: Yes, Natick has a stormwater program. For more information please visit the What is Stormwater page.

2. Does stormwater go to a treatment plant?: No. Unlike wastewater, which is treated, stormwater goes directly into a community's streams, rivers and lakes. Because stormwater comes in large amounts at unpredictable times, treating it as wastewater would be very expensive. However, there are Best Management Practices (BMPs) that can reduce the impact of stormwater.

3. How do I add an irrigation meter?: For information on adding an irrigation meter, view the Irrigation Meter Information.

4. My trash or recycling was not picked up today, what should I do?: Occasionally residents’ trash or recycling is overlooked and we miss picking it up. If this situation occurs for you, simply call the Department of Public Works as soon as you notice at 508-647-6550, and we will send someone back out as soon as possible. We apologize for any inconvenience this may cause you.

5. What are the stormwater Best Management Practices (BMPs)?: Best Management Practices (BMPs) can be defined as practices, schedules of activities, maintenance procedures, and structural or other management decisions that have been found to be the most effective and practical means to prevent or reduce the discharge of pollutants into the environment.

BMPs can be structural including wet and dry detention ponds, bioretension areas, oil or water separators and constructed wetlands. Or they can be non-structural, such as pollution prevention programs and public education.

6. What are the hours of the recycling center and where is it located?: The recycling center is open Thursday and Friday from 8 a.m. - Noon and Saturday and Sunday from 8 a.m. - 3:30 p.m. It is located on West Street next to the high school football field.

7. What can citizens do to ensure pollutants are not carried off by rainwater?

The residents of Natick can help keep the stormwater clean by doing some of the following:

Dispose of wastes properly
Use the minimum amount of chemicals on your yard
Do not fertilize prior to rain and only use the proper amount
Keep your car well-maintained

All of these can reduce the amount of pollution that you add to stormwater runoff and our rivers and streams. You can also route the flow from your impervious areas to natural areas on your property to help reduce the quantity of storm water runoff. Or, add rain barrels below your gutters to harvest rain for watering your plants. This will help infiltrate water back into the ground instead of running off into the streams.

8. What can I put out for recycling pickup?: Items such as glass bottles or jars, tin, steel, aluminum, plastic containers, and milk and juice cartons can be put out for pickup and must be placed in a recycling bin.

Items such as newspaper, magazines, books, paper bags, envelopes, and office paper can be put out for pickup but must be placed in a paper bag next to the bin.

Corrugated cardboard can also be picked up but it must be flattened and broken down to 2 feet x 2 feet.

No pizza boxes, plastic bags or soiled paper will be picked up.

9. What is stormwater?: Information about what stormwater is can be found on the Natick What is Stormwater webpage.

10. What problems can stormwater cause?: Stormwater can cause quality and quantity problems. It picks up anything in its path and delivers it to our water resources: streams, rivers and lakes. Pollutants including oil, yard waste, fertilizers, litter and sediment can create stormwater of poor quality that can harm our streams, wetlands and other resources.

Too much stormwater is also harmful. In an area with natural ground cover, grass, trees, etc, only 10% of the rainwater runs directly into the streams. The other 90% is absorbed or evaporates. In urban areas, up to 55% of rainfall can become stormwater runoff. This increased runoff in urban areas can cause flooding, erosion and property damage if not wisely managed.

11. When are my recyclables picked up?: Recyclables are picked up by the town every other week on the same day as your trash. If you are unsure of your recycling schedule call 508-647-6562 or 508-647-6550. Recycling calendars are mailed out each year and additional ones can be picked up at the Department of Public Works.

12. When is curbside yard waste collection?: The Town of Natick, Department of Public Works, announces the Fall 2014 curbside Yard Waste Collection Schedule.

Yard waste will be picked up the Monday following your scheduled trash day. Residents are also reminded that yard waste must be in paper biodegradable bags or in trash barrels clearly marked “Yard Waste.” Plastic bags will not be collected.

Yard waste can also be brought to the Recycling Center throughout the year. The Recycling Center is open Thursday and Friday 8 a.m. - 12 Noon, Saturday and Sunday 8 a.m. - 3:30 p.m.

For information visit us online or call Natick Department of Public Works at 508-647-6550.

13. When is my trash picked up?: Your trash is picked up at curbside once each week; the collection day depends on where you live. If you don’t know which day, call 508-647-6562 or 508-647-6550.

All trash needs to be placed at curbside by 7 a.m. on the pickup day, as the trucks will not return for any trash that was not already out. Please be careful if you put trash out the night before, animals may tear open bags or get into trash barrels during the night, and collectors can not pick up trash that is not in a specially-marked trash bags.

These bags are available at several local retailers. Unaccepted material will be left at curbside.

14. Where can I get a recycling bin?: Recycling bins can be picked up at the Department of Public Works.

New residents are given 1 bin free. Additional recycling bins are available for purchase.

The color choices are blue or green.

A 35 gallon bin will cost $40, a 64 gallon bin will cost $50 and a 96 gallon bin will cost $60. With purchase, bins will be delivered free of charge.

15. Who should I call if a street light is out?: Call Natick Department of Public Works at 508-647-6550 or email the department.

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Sustainability

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1. What is the Natick Community Choice Electricity Supply Program?

The program is a municipal aggregation. Municipal aggregation is a form of group purchasing in which a city or Town arranges electricity supply on behalf of its citizens. Aggregation is allowed by Massachusetts law and is growing in popularity.

The term aggregation is used because all of Natick’s electrical load is combined, or aggregated, and given to the same electricity supplier. This allows Natick to get the best price possible from that electricity supplier.

Natick has chosen ConEdison Solutions as the new electricity supplier for the community. The Town used a competitive bidding process to select ConEdison Solutions and make sure that you get the best possible price for your electricity supply.

2. What is electricity supply?: Electricity service has two parts: supply and delivery. Electricity supply refers to the electricity itself. Delivery is the process of bringing that electricity to you over the wires. Traditionally, NSTAR has chosen your electricity supplier and delivered the electricity to you. With this program, NSTAR will continue to deliver your electricity, but ConEdison Solutions will supply it.

3. How do I benefit from the Natick Community Choice Electricity Supply Program?

You benefit in three ways:

Savings: Natick has negotiated an electricity supply price on behalf of the Town with the goal of beating NSTAR's price, on average, over the course of the 24-month contract. At program launch on January 1, 2015, the program price beats NSTAR's price. Participants will begin to see savings as of their first meter read after launch. Because NSTAR's prices change frequently, there may be months when the program price is higher than the NSTAR price.

Predictability: Natick has negotiated a 24-month contract with ConEdison Solutions on your behalf, which means your electricity supply price will not change during that time. (NSTAR prices change every six months and can go up, down, or stay the same.)

Choice: In addition to giving you an alternative to NSTAR, the program also allows you to choose a 100% green energy option fir less than NSTAR Basic.

4. What will my electricity supply price be as part of the Natick Community Choice Electricity Supply Program?: Standard Option Greener Option
Residential Accounts 13.32 ¢/kWh 14.859 ¢/kWh
Small Commercial/Industrial Accounts 13.23 ¢/kWh 14.769 ¢/kWh
Large Commercial/Industrial Accounts 12.80 ¢/kWh 14.339 ¢/kWh

5. How do I participate in the program?: If NSTAR is your electricity supplier, to participate in the Natick Community Choice Electricity Supply program, you need to do nothing.
All eligible NSTAR Basic Service electricity customers will be automatically enrolled and eligible for savings through the program.

6. What if I don’t want to participate in the Natick Community Choice Electricity Supply Program?

You may choose not to participate. This is called opting out. There is no penalty for opting out. If you choose to opt out, you will continue to receive NSTAR’s Basic Service.

If you want to opt out of the program before it begins, sign and date the postcard that you receive in the mail, then place it in the mail within 30 days of the postmark on the envelope that contains it.

To opt out after the program begins, contact ConEdison Solutions at 1-866-469-8361 and tell them you want to opt out of the Natick Community Choice Electricity Supply Program.

7. What happens if I do not mail the opt-out postcard within 30 days?: If you do not sign and return the post card within 30 days, you will be switched to ConEdison Solutions as your electricity supplier when the program begins.

8. What information do I need to opt out after the program begins?: To opt out of the program after it begins, you need your account number and service address from your electric bill.

9. Who is eligible to participate in the Natick Community Choice Electricity Supply program?: All metered utility electricity customers who live within the geographic boundaries of Natick are eligible to join the program. Customers who receive Basic Service from NSTAR will be opted in automatically. All other customers must contact ConEdison Solutions at 866-469-8361 and ask to join the program.

10. What if I am with another electricity supplier, but I want to participate in the Natick program?: If you have a contract with a different electricity supplier at the time the program begins and you would like to join the program, contact ConEdison Solutions and ask to join.
We recommend that you carefully check the terms and conditions of your supplier agreement. Your ability to terminate your agreement with your supplier may be restricted.

11. When will I start receiving electricity from ConEdison Solutions?: You will start receiving electricity from ConEison Solutions on the first meter read date after the program begins. The program is scheduled to begin on January 1, 2015. Your NSTAR electric bill contains your meter read date.

12. How will the Natick Community Choice Electricity Supply Program affect my electric bill?: You will continue to receive a single bill from NSTAR. You will continue to send bill payments to NSTAR.
After the program starts, the Supplier Services part of your bill will indicate that your electricity is now being supplied by ConEdison Solutions. The other components of your bill will not change.

13. What is the Greener Option?: The program gives you two options for electricity supply, the Standard Option and the Greener Option. The Greener Option increases the amount of green energy in your electricity supply to 100%.

14. How do I choose the Greener Option?: To choose the Greener Option, contact ConEdison Solutions at 1-866-469-8361.

15. Who do I call if my power goes out?: Call NSTAR if your power goes out, as always. NSTAR will continue to read meters, maintain distribution and transmission lines, and provide customer service. NSTAR’s customer service number is 1-800-592-2000.

16. I am currently under NSTAR budget billing. Will I retain this service?: If you participate in the Natick program, NSTAR’s budget billing will apply only to the delivery portion of your bill. The supply portion of your bill will no longer be part of budget billing. As a result, the supply portion of your electricity bill will now change from month to month, depending on how much electricity you use.
If you wish to have all portions of your electric bill included in budget billing, you should opt out of the program and remain on NSTAR Basic Service.

17. How long does the Natick Community Choice Electricity Supply Program last?: The initial electricity supply contract is until December 31, 2016. After that date, Natick will evaluate the program. If it is successful and the Town decides to continue, they will solicit competitive bids for a new electricity supply contract. If the Town decides not to continue the program, all customers will be automatically switched back to NSTAR’s Basic Service.

18. If I join the program am I still eligible for net metering?: Yes. Net metering will work in the same way as before you joined the program. Your net metering credits will continue to appear on your NSTAR bill and will continue to be calculated based on NSTAR's Basic Service price.

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Town Clerk Voting Information

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1. How can I vote during the November 3, 2020 Presidential Election?

In July 2020 the Massachusetts State Legislature provided three different options for voting during the COVID-19 pandeminc.

You may vote early/absentee by mail by submitting an application. The Secretary of the Commonwealth’s office (SOC) sent out postcards in July allowing allow current voters to request a ballot by mail (no excuses required). Ballots will be mailed out and may be returned in the postage paid envelope or dropped off in the drop box that will be in front of Town Hall. The Clerk’s office does not yet have ballots but expect them sometime during the week of October 5th. As soon as the ballots are received we will begin to mail them out.
There will be in person early voting at the Morse Institute Library beginning on Saturday, October 17, 2020 through Friday, October 30, 2020
- Saturday’s and Sunday’s (October 17 & 18 and 24 & 25) : 10:00AM-3:00PM
- Monday-Wednesday: 9:00 AM-4:00 PM
- Thursday’s: 9:00 AM-6:00 PM
- Friday’s: 9:00 AM - 12:00 PM
The polls will be open on Election day, November 3rd from 7:00 AM - 8:00 PM

2. Who can vote by mail?: During the COVID-19 pandemic any registered voter may vote by mail.

3. What are the instructions for a vote by mail ballot (early or absentee)?

All mail in ballots include the following:

Instructions for filling out the ballot. Please use black or blue ink to assure that the vote tabulator will read the the ballot. Do not use red ink or pencil
The ballot
An inner envelope which says either "ABSENTEE BALLOT ENVELOPE" or "EARLY BALLOT ENVELOPE" (yellow color)-- THIS MUST BE SIGNED. (If it is not signed it will be rejected and not counted)
A white postage pre-paid envelope to return the ballot by mail if you want or need to mail it back
Ballots may also be dropped off at Town Hall. There will be a ballot drop box at the front of the building.

4. Who is eligible to vote in the November 3, 2020 Presidential Election?: You may vote in this election as long as you are 18 years of age, on or before November 3, 2020 and are registered to vote. The last day to register to vote for this election is Saturday, October 24, 2020 at 8 PM that evening. You may check your voter registration status on-line at the following link: https://www.sec.state.ma.us/VoterRegistrationSearch/MyVoterRegStatus.aspx Please note that your voter registration status does not follow you if you have moved or if you have changed your last name. You must register at your new address or under your new name. Changing your address with the post office will not change your voter registration status.

5. How do I know if I am registered to vote?

If you recently registered to vote you should have, or will receive, a confirmation notice from the Town Clerk’s office confirming your registration and indicating your polling location. If you are not sure if you received a confirmation notice, you may check a your voting status using the following link: https://www.sec.state.ma.us/VoterRegistrationSearch/MyVoterRegStatus.aspx or call the Town Clerk’s office at (508) 647-6430 Ext. 4 and any member of the staff will be able to help you.

6. How do I register to vote?

There are several ways to register to vote:

You can register to vote on-line at the following link https://www.sec.state.ma.us/OVR/ (You must have a Massachusetts drivers license or a State ID
You can download a voter registration form at http://www.sec.state.ma.us/ele/eleifv/howreg.htm and mail it to us or drop it off at the Town Clerk’s office in Town Hall at 13 East Central St. There is a mail slot to the right of the front door of Town Hall and you may also drop your form there.
Town Hall remains closed to the public except by appointment. Call (508) 647-6430 X4 to set up an appointment to register to vote.
Any resident over age 16 may pre-register to vote. If you are pre-registered you automatically be registered when you turn age 18 (even if it is after October 24).

7. Do I need identification to register to vote?: You do not need to show identification to register to vote. However, you are required to provide identification information on the form; either the last four digits of your social security number, your Massachusetts driver’s license number or Massachusetts State ID number. If you do not have that information when you register to vote you will be asked to show identification at the polls the first time that you vote in that location. The identification required at the polls must include the address at which you are registered. You may only register to vote on-line if you have a valid MA drivers license or State ID.

8. I moved and changed my address at the Post Office does my voter registration transfer to my new community or my new address within Natick?: No. You must re-register to vote in your new community. If you have moved within Natick you must register to vote at your new address. You must also re-register to vote if your last name has changed since you last registered even if your address did not change.

9. I recently moved and missed the voter registration deadline, may I vote at my previous polling location?: If you have moved within the last six (6) months and have not registered in your new community, you may vote at your previous address. If you moved more than six (6) months ago, you must register in your new community.

10. What hours are the polls open on Election day?: The polls will open at 7 AM in the morning and close at 8 PM in the evening. Anyone in line when the polls close at 8 PM will be able to vote.

11. I registered to vote at the Registry of Motor Vehicles but did not receive a confirmation notice from the Town of Natick, what should I do?: If you registered to vote at the Registry of Motor Vehicles, you should receive a letter confirming your registration and your polling location. Please note: as of January 1, 2020 if you complete any business at the Registry of Motor Vehicles, you will automatically be registered to vote unless you opt out.If you are already registered your registration will remain the same. If you were not previously registered you will be registered as an unenrolled voter (not a member of a political party). Please note that this will not affect your ability to vote in a primary. These registrations are sent electronically through a statewide system. We urge you to call the Town Clerk’s office at (508) 647-6430 Ext. 4 to confirm your registration if you have not received a confirmation letter, or check your voter registration status at the following site: https://www.sec.state.ma.us/VoterRegistrationSearch/MyVoterRegStatus.aspx There may be a lag time before the forms from the Registry of Motor Vehicles are received in the Town Clerk’s office. Confirming your voter registration will facilitate voting.

12. What candidates and ballot questions are on the ballot for this election?: Sample Ballots will be posted as soon as they are available.

13. Do I need to show ID at the polls?: Massachusetts does not have a voter ID law. The only time that you will be asked for identification is if you are a first time voter and did not provide identification information at the time you registered to vote or if you are an inactive voter. A voter may become inactive when they or the head of household does not return the Annual Town Census also known as the Street Listing which is mailed in January every year. An “inactive” voter will be asked for identification that shows that they live at the address at which they are registered and they will be asked to sign an affirmation of continuous residency. If you want to make sure that you are an active voter you may call the Town Clerk's office at (508) 647-6430 Ext 4 and any member of the staff will be able to help you. You may change your voter status from inactive to active by re-registering to vote or completing the Annual Town Census.

14. How do I find out where I vote?: The link below allows you to enter your address to determine where you vote: https://www.sec.state.ma.us/wheredoivotema/bal/MyElectionInfo.aspx You may also call the Town Clerk’s office at (508) 647-6430 Ext 4 and any member of the staff will be able to help you.

15. My last residence is Natick and I am on active military duty, how can I vote?: Citizens who are members of the military and are on active duty may vote as Uniformed and Overseas Citizens Absentee Voting Act (UOCAVA) voters. The Secretary of the Commonwealth’s website has detailed voting information for members of the military at the following link: http://www.sec.state.ma.us/ele/elemil/milidx.htm

16. I am a US citizen but live outside the continental United States, how can I vote?

The link below has very detailed information regarding voting for citizens who live either permanently or temporarily outside of the country and for voting for members of the military and their families: http://www.sec.state.ma.us/ele/elemil/milidx.htm

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Water/Sewer

Show All Answers

1. How often does Natick read the water meters?: We read the water meters every month.

2. How does Natick read the water meters?: The water meter inside the home is wired to a transmitter that is placed on the outside of the home. Natick uses a drive by read system to collect the meter readings once per month.

3. The Water/Sewer bill is based upon usage, what is “usage”?: Water usage is billed in units. On the water bill, it says “usage” then a number. That number is the number of units you are being billed for. One unit is 100 Cubic Feet of water, which is equal to 748.1 gallons. Therefore, one billing unit is 748.1 gallons.
Board of Selectmen Meetings Calendar

4. How often does Natick send water bills?: We bill Quarterly or 4 times per year. Each bill will account for three months of usage. Billing is conducted by the Collectors Office at Town Hall.

5. I am selling my home, what do I need to do to close my water/sewer account?: Fill out the Final Meter Read form and email it to water@natickma.org. The final meter reading should be conducted close to the sale closing date. The form can be found here: https://www.natickma.gov/1604/Final-Bill

6. I just bought a home in Natick; how do I activate my water/sewer account?

The water/sewer account is transferred during the real estate transaction’s closing; you should not have to do anything. If you are seeking information on when to expect the first quarterly bill you should contact the collector’s office at: collector@natickma.org

7. How are sewer charges calculated? Are there sewer meters?: Sewer usage is calculated from the water meter usage. Water use and sewer use are based upon the same reading. Sewer is billed, per unit, higher than water. Natick’s sewer is transported and treated by the Massachusetts Water Resource Authority (MWRA). The costs are substantially higher to clean and treat wastewater than cleaning and treating Natick’s potable water.

8. There is something on my bill that says “EDU” What is an EDU?: Equivalent Dwelling Unit, if you live in or own a multiple dwelling unit apartment or condominium that shares a water meter the EDU represents the number of dwelling units associated with a single meter.

9. What is tiered billing?: Natick uses a tiered billing system. The more water you use, the more per unit the water & sewer will cost. If you use more water during warmer months (i.e. water your lawn) your water bill could be substantially higher because the higher usage is billed at a higher per unit cost.

10. Why is there a meter service fee on my bill? What is it for?: The charge is designed to recover costs, which do not vary with consumption. These costs include meter reading and billing customers for each quarterly period, customer service, a portion of general administrative overhead, and maintenance and replacement of meters.

11. Who sets the Water/Sewer rates?: The Board of Selectmen set the rates for water & sewer users in the Town of Natick. This is because in addition to being elected to the Board of Selectmen, they also serve as the Water & Sewer Commissioners.

12. Where does Natick treat the wastewater (sanitary sewer)?: Natick’s sewer is transported and treated by the Massachusetts Water Resource Authority (MWRA). The costs are substantially higher to clean and treat wastewater than cleaning and treating Natick’s potable water.

13. How can I view my billing history, or current usage? What is WaterSmart?: We have teamed up with a vendor to allow customers access to an online portal that they can log into to view many items related to their water usage and billing. You can view billing and usage history, see comparisons of water usage to similar size families, get assistance in finding leaks and many more. This service is free. To gain access please follow this link: https://natickma.watersmart.com/index.php/welcome

14. I think my water/sewer bill is inaccurate, I have a higher than usual bill. What should I do?: Steps to take if you think something is wrong: First, think back. Did you water your lawn and gardens? Was it an exceptionally dry summer? Have you had a running toilet? Did someone leave a hose running or faucet running? As explained, if your water usage moves into the next rate tier the water and sewer per unit increases causing higher than expected water & sewer bills. Second, check the leak detection dial on the water meter. Locate your water meter, on the meter is a red dial or a red triangle. These dials detect small or low flows. If all the water-using devices in your home are off then this dial should not be moving. If the dial is moving, it is possible you have a leak. If you suspect you have a leak please contact a licensed plumber to check the plumbing systems. Third, if you have specific questions about the bill, how it was calculated, past payments, amount due: check WaterSmart (see above) first. This will show your current and past bills. If you still have questions please contact the Collector’s Office at Town Hall: collector@natickma.org or (508)647-6425. Fourth, if you have specific questions about water meter reads or water use history: check WaterSmart (see above) first. This will show your current usage and historical usage. If you still have questions please contact the Natick DPW Water/Sewer Division at water@natickma.org or 508-647-6557. Finally, if you feel you have been billed incorrectly or you feel you should not be responsible for the charges you could file for a water/sewer abatement. The abatement process starts with the Collector’s Office at Town Hall. Please follow this link for more information and to access the water/sewer abatement form: https://www.natickma.gov/DocumentCenter/View/11650/Water--Sewer-Abatement-Applicatio n7121?bidId= or contact the office at collector@natickma.org or (508)647-6425 to start the process.

15. When can ratepayers raise or voice concerns to the Water & Sewer Commissioners?: Concerned ratepayers can send correspondence (via phone, e-mail or written letter) to the Board of Selectmen at anytime. They can also appear at any Selectmen’s meeting and be heard under Citizen’s Concerns. How to get a hold of your water & sewer commissioners: Phone: (508) 647-6410 E-Mail: selectmen@natickma.org Letter: Natick Water & Sewer Commissioners 13 East Central Street Natick, MA 01760 Board of Selectmen Meetings Calendar

16. Can I get an irrigation meter? Why would I need an irrigation meter?: Natick does allow the use of irrigation meters. Irrigation meters are separate meters, installed by a licensed plumber, that do not add sewer charges for the water used. As the name infers, this is for water that does not enter the municipal sewer system. Irrigation water rates are higher than domestic use rates, but the rates are lower than the combined water & sewer rates. Details on the irrigation meter program may be found at: https://www.natickma.gov/1064/Irrigation-Meter-Information

17. Where does Natick get its water?: Natick gets its water from ground water wells located in Natick and Dover. The water is pumped and treated through four individual treatment plants.

18. I have discolored water in my cold water lines. What should I do?: Water in the distribution system can be discolored for multiple reasons. The Water Division conducts water quality hydrant flushing twice a year (Spring/Fall), if there is a fire and a hydrant is used in the neighborhood, if there is a water main break, all these reasons, plus others, could cause discolored water. If in the morning after the seasonal water quality flushing is completed for the area, or if the water main has been repaired and water service restored: please flush your cold water tap, preferably, a tub faucet or outside spigot for 20 minutes. If the water doesn’t run clear after running the cold water, please call the Water Division at 508-647-6557.

19. All of a sudden, I have no water pressure or no water. What should I do?: Check for leaks in your basement or yard where the water service line is located. In winter, check for frozen pipes or a frozen meter. Please call the Water Division at 508-647-6557, if this is urgent and after business hours, please contact the Natick Police dispatch at 508-647-9500. I

20. I have an uncontrolled leak in my basement. What should I do?: Locate your water meter and shut the valve closest to the meter. If the valve cannot be closed or if it is still leaking once the valve is closed, please call the Water Division at 508-647-6557, if this is urgent and after business hours, please contact the Natick Police dispatch at 508-647-9500.

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