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The Natick Consumer Water Tracking Tool
The Town of Natick is excited to offer a consumer water tracking tool (Natick My360) to empower you to monitor your water consumption from any device with internet access, 24/7.
Want to create a new account?
For NEW Account Sign Up:
All account creation inputs must exactly match your water bill (including: account number, full name and street address)
- Full Name - If "Smith, Jane" is the billing full name, "Jane Smith" will return an error
- Street Address - If "1 Main St" is the property address, substituting "Street" for "St" will cause an error
- Note: You only need to input [1] account number and [2] either full name or property address, i.e. you do not need to input both full name and property address
Resources to help you get started:
The Natick My360 offers the following benefits.
- Easily view your water usage 24/7*
- Access from any desktop, laptop, tablet, or mobile device
- Monitor multiple properties from one account
- Manage multiple meters to get a better understanding of your water usage
- Set out-of-town alerts to monitor consumption and detect potential leaks
- Create water threshold alerts to help save water and eliminate bill surprises
Activate your Natick portal account today at Natick My360.
If you need assistance setting up an account, please contact our Natick Water & Sewer staff at water@natickma.gov or call (508) 647 - 6557.
Already signed up for your Natick My360 account? Click here to log in: Natick My360
*The majority of homes will have access to daily reads most of the time. However, in some instances, meter reads may not be available via the application due to technology limits. If this occurs, please contact the office and we will schedule a free upgrade to the exterior transmitter at your home to improve read performance.
Please note that Natick My360 displays water usage in cubic feet by default. This may cause confusion because Natick bills in hundreds of cubic feet. Natick water meters use cubic feet (CF) as a measurement unit. However, your water bill is calculated in units equaling 100 cubic feet (CCF). For example, 1 unit is equal to 1 CCF which equals 100 CF. A cubic foot of water is 7.48 gallons. Therefore, 1 unit of water equals 748.1 gallons. See table below. There is a toggle to switch between gallons and cubic feet.
Billing Unit | Hundred Cubic Feet (CCF) | Cubic Feet (CF) | Gallons |
|---|---|---|---|
1 | 1 | 100 | 748.1 |
- What is Natick My360?
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Natick My360 is a web-based consumer portal provided by Neptune Technology Group, allowing water utility customers to monitor their water usage in real-time, view detailed consumption data, set usage alerts, and identify potential leaks through an accessible online dashboard, essentially giving them greater control over their water consumption and promoting water conservation.
- I am having trouble completing the registration process. What should I do?
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The registration process requires an email address from the user, along with an account number and either a service address or name exactly as it appears on the water bill. Some users are not typing the address exactly as shown on the water bill, for example typing “North Main Street” instead of “North Main St”. You only need the account number and one other piece of information, either the name or address. If “Smith, Jane” is the billing full name, “Jane Smith" will return an error. If you continue to have trouble, please contact the Water Division office for assistance.
- Where can I find my water/sewer account number?
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Your account number is on your water bill. If you are unable to locate one of your bills you can email us at water@natickma.org with your name and address and we can send you your account number. If you are still having problems please contact the office at 508-647-6557.
- Do I need a new meter or transmitter?
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The basic answer is no, existing meters and transmitters work with the new meter read system. Some “older” transmitters have a difficult time communicating to the system and need replacement. If you sign up for Natick My360 and can only view monthly readings, please contact the Water Division office and we will add you to a replacement list. Please note that while we expect 95% of the meters will be able to connect to the system, there will be a few exceptions that customers will not be able to receive daily usage. Those exceptions, at a minimum, will still be able to see monthly usage.
- The site Natick My360 is not working. What should I do?
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Natick My360 is a third-party application hosted by Neptune Technology Group. If the service is down Neptune will work to get the application back up and running. Please understand that Natick My360 is a tool to help consumers monitor their water usage. Just because the service is down doesn’t absolve the consumer from being responsible for their water usage.
- I thought I could see my daily water usage, why is my account showing something different?
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Answer A: It is anticipated that the majority of customers will have as frequent as daily readings. However, a small percentage of customers will not. Some transmitters are older than others and need to be replaced. If this is the case, please contact the office to have your address added to a list and the transmitter will be scheduled to be replaced.
Answer B: Some transmitters (even new ones), because of topography and other physical barriers, will not be able to consistently send the data to the receivers. Some may see weekly readings, but at a minimum everyone will see monthly readings.
- In the past I used WaterSmart, now what? Is this different from WaterSmart?
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WaterSmart was not able to take full advantage of the new meter reading system, therefore we moved to Natick My360. WaterSmart had some other advantages for the end users that Natick My360 does not, but we felt the more frequent usage data is more valuable to the customer.
- How does Natick read the water meters?
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The water meter inside the home is wired to a transmitter that is placed on the outside of the home. Natick uses a combination of a fixed read network (capable of reading up to daily) and a drive by read system (readings once per month).