I think my water/sewer bill is inaccurate, I have a higher than usual bill. What should I do?

Steps to take if you think something is wrong: First, think back. Did you water your lawn and gardens? Was it an exceptionally dry summer? Have you had a running toilet? Did someone leave a hose running or faucet running? As explained, if your water usage moves into the next rate tier the water and sewer per unit increases causing higher than expected water & sewer bills. Second, check the leak detection dial on the water meter. Locate your water meter, on the meter is a red dial or a red triangle. These dials detect small or low flows. If all the water-using devices in your home are off then this dial should not be moving. If the dial is moving, it is possible you have a leak. If you suspect you have a leak please contact a licensed plumber to check the plumbing systems. Third, if you have specific questions about the bill, how it was calculated, past payments, amount due: check WaterSmart (see above) first. This will show your current and past bills. If you still have questions please contact the Collector’s Office at Town Hall: collector@natickma.org or (508)647-6425. Fourth, if you have specific questions about water meter reads or water use history: check WaterSmart (see above) first. This will show your current usage and historical usage. If you still have questions please contact the Natick DPW Water/Sewer Division at water@natickma.org or 508-647-6557. Finally, if you feel you have been billed incorrectly or you feel you should not be responsible for the charges you could file for a water/sewer abatement. The abatement process starts with the Collector’s Office at Town Hall. Please follow this link for more information and to access the water/sewer abatement form: https://www.natickma.gov/DocumentCenter/View/11650/Water--Sewer-Abatement-Applicatio n7121?bidId= or contact the office at collector@natickma.org or (508)647-6425 to start the process.

Show All Answers

1. How often does Natick read the water meters?
2. How does Natick read the water meters?
3. The Water/Sewer bill is based upon usage, what is “usage”?
4. How often does Natick send water bills?
5. I am selling my home, what do I need to do to close my water/sewer account?
6. I just bought a home in Natick; how do I activate my water/sewer account?
7. How are sewer charges calculated? Are there sewer meters?
8. There is something on my bill that says “EDU” What is an EDU?
9. What is tiered billing?
10. Why is there a meter service fee on my bill? What is it for?
11. Who sets the Water/Sewer rates?
12. Where does Natick treat the wastewater (sanitary sewer)?
13. How can I view my billing history, or current usage? What is WaterSmart?
14. I think my water/sewer bill is inaccurate, I have a higher than usual bill. What should I do?
15. When can ratepayers raise or voice concerns to the Water & Sewer Commissioners?
16. Can I get an irrigation meter? Why would I need an irrigation meter?
17. Where does Natick get its water?
18. I have discolored water in my cold water lines. What should I do?
19. All of a sudden, I have no water pressure or no water. What should I do?
20. I have an uncontrolled leak in my basement. What should I do?