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1. Why make the change to 5 for $50 (as of 7/1/23)?

The Natick DPW has changed the "Bulky Waste Pickup" resetting the program to fit its original intent (as of 7/1/23), which was to give residents an means to dispose of bulky items that won't fit in a Blue PAYT bag (ie. regular curbside blue trash bags). Over the years this program has strayed a bit and somehow the "Y" fell off of "BULKY WASTE PICKUP." It became BULK to most residents and the unit of measure that has been used (a small pickup truck) is difficult to quantify and means something different from one resident to the next.

(IMAGE - here's a "small pickup truck" amount from the old "bulk" program)

It has been difficult to forecast the volume of waste each resident will put on the curb for pickup and the program costs have continued to outpace the collected fees.

This new "bulky" program will better help us estimate the volume to expect weekly, cover associated costs, and will encourage residents to exhaust all other means of reuse and recycling of these items reducing the number of items that enter various waste streams.

2. Can I put my smaller items in a bag?

No bags will be picked up.  Our staff need to see what items they're picking up, and if it can fit in a bag it should be placed in a Blue PAYT bag for curbside trash collection. 

A maximum of 5 items are allowed per pick up for the 5 for $50.

3. What if I leave out my bulky pickup and people take the items?

There are no refunds.  Our drivers are scheduled to pick up at the designated address as a bulky form was submitted.

4. What if I leave 5 items out and some items are left behind?

We use different trucks for different items.  One truck is used for metal, another for other items and a separate one for mattress and box springs.  Please be patient, if you items are not picked up by 4:00 pm that day, please email, bulkwastecollection@natickma.org

5. What if I put out more than 5 items?

Our staff will use their discretion in picking up 5 items and the remaining items will be left behind and stickered as being in excess of 5 items.

6. What if I don’t have a credit card?

Residents are allowed to pay with an e-check online.

7. Can we order more than 1 pickup per week?

No, the staff will only pick up a maximum of 5 accepted items per week.  You are welcome to submit a bulky pickup for the following week.

8. Can I schedule out for a pickup?

No, when you schedule a pickup prior to Thursday at 3pm, the pickup is the following Monday.  If you choose to delay a pickup, please hold off scheduling.

9. What if I ONLY have items not included in the 5 for $50 program? eg. mattresses

You will only be charged the $35/item separate fee ("5 for $50" fee is not required).

10. Can I still visit the DPW building (75 West St.) to schedule in-person?

We strongly encourage all residents to schedule & pay online (you asked & we built it!), but "yes" - we will still accept scheduling & payment in-person.  We're doing this as a service to residents who do not have internet access & who might better appreciate face-to-face interaction.  Please call the DPW with any questions, 508-647-6550.

11. Are payment refunds acceepted?

No, refunds will not be accepted after payment is processed.