Frequently Asked Questions

The program is a municipal aggregation. Municipal aggregation is a form of group purchasing in which a city or Town arranges electricity supply on behalf of its citizens. Aggregation is allowed by Massachusetts law and is growing in popularity. The term aggregation is used because all of Natick’s electrical load is combined, or aggregated, and given to the same electricity supplier. This allows Natick to get the best price possible from that electricity supplier. Natick has chosen ConEdison Solutions as the new electricity supplier for the community. The Town used a competitive bidding process to select ConEdison Solutions and make sure that you get the best possible price for your electricity supply.

Electricity service has two parts: supply and delivery. Electricity supply refers to the electricity itself. Delivery is the process of bringing that electricity to you over the wires. Traditionally, NSTAR has chosen your electricity supplier and delivered the electricity to you. With this program, NSTAR will continue to deliver your electricity, but ConEdison Solutions will supply it.

You benefit in three ways: Savings: Natick has negotiated an electricity supply price on behalf of the Town with the goal of beating NSTAR's price, on average, over the course of the 24-month contract. At program launch on January 1, 2015, the program price beats NSTAR's price. Participants will begin to see savings as of their first meter read after launch. Because NSTAR's prices change frequently, there may be months when the program price is higher than the NSTAR price. Predictability: Natick has negotiated a 24-month contract with ConEdison Solutions on your behalf, which means your electricity supply price will not change during that time. (NSTAR prices change every six months and can go up, down, or stay the same.) Choice: In addition to giving you an alternative to NSTAR, the program also allows you to choose a 100% green energy option fir less than NSTAR Basic.

Standard Option Greener Option Residential Accounts 13.32 ¢/kWh 14.859 ¢/kWh Small Commercial/Industrial Accounts 13.23 ¢/kWh 14.769 ¢/kWh Large Commercial/Industrial Accounts 12.80 ¢/kWh 14.339 ¢/kWh

If NSTAR is your electricity supplier, to participate in the Natick Community Choice Electricity Supply program, you need to do nothing. All eligible NSTAR Basic Service electricity customers will be automatically enrolled and eligible for savings through the program.

You may choose not to participate. This is called opting out. There is no penalty for opting out. If you choose to opt out, you will continue to receive NSTAR’s Basic Service. If you want to opt out of the program before it begins, sign and date the postcard that you receive in the mail, then place it in the mail within 30 days of the postmark on the envelope that contains it. To opt out after the program begins, contact ConEdison Solutions at 1-866-469-8361 and tell them you want to opt out of the Natick Community Choice Electricity Supply Program.

If you do not sign and return the post card within 30 days, you will be switched to ConEdison Solutions as your electricity supplier when the program begins.

To opt out of the program after it begins, you need your account number and service address from your electric bill.

All metered utility electricity customers who live within the geographic boundaries of Natick are eligible to join the program. Customers who receive Basic Service from NSTAR will be opted in automatically. All other customers must contact ConEdison Solutions at 866-469-8361 and ask to join the program.

If you have a contract with a different electricity supplier at the time the program begins and you would like to join the program, contact ConEdison Solutions and ask to join. We recommend that you carefully check the terms and conditions of your supplier agreement. Your ability to terminate your agreement with your supplier may be restricted.

You will start receiving electricity from ConEison Solutions on the first meter read date after the program begins. The program is scheduled to begin on January 1, 2015. Your NSTAR electric bill contains your meter read date.

You will continue to receive a single bill from NSTAR. You will continue to send bill payments to NSTAR. After the program starts, the Supplier Services part of your bill will indicate that your electricity is now being supplied by ConEdison Solutions. The other components of your bill will not change.

The program gives you two options for electricity supply, the Standard Option and the Greener Option. The Greener Option increases the amount of green energy in your electricity supply to 100%.

To choose the Greener Option, contact ConEdison Solutions at 1-866-469-8361.

Call NSTAR if your power goes out, as always. NSTAR will continue to read meters, maintain distribution and transmission lines, and provide customer service. NSTAR’s customer service number is 1-800-592-2000.

If you participate in the Natick program, NSTAR’s budget billing will apply only to the delivery portion of your bill. The supply portion of your bill will no longer be part of budget billing. As a result, the supply portion of your electricity bill will now change from month to month, depending on how much electricity you use. If you wish to have all portions of your electric bill included in budget billing, you should opt out of the program and remain on NSTAR Basic Service.

The initial electricity supply contract is until December 31, 2016. After that date, Natick will evaluate the program. If it is successful and the Town decides to continue, they will solicit competitive bids for a new electricity supply contract. If the Town decides not to continue the program, all customers will be automatically switched back to NSTAR’s Basic Service.

Yes. Net metering will work in the same way as before you joined the program. Your net metering credits will continue to appear on your NSTAR bill and will continue to be calculated based on NSTAR's Basic Service price.