Why did I get a paperless registration email?
Going paperless is a 2 step process, after receiving the paperless registration email; you must click the "Confirm" button in the email to complete the process. If you prefer not to go paperless, simply do not complete registration (by clicking in the email). You will get 1 reminder email, but if you don’t complete the registration at that time, the paperless enrollment will be cancelled. You may also go to "Paperless Options" in your account profile and click “Cancel Registration.”

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1. What are some of the benefits of receiving my bill electronically?
2. What are the benefits of paying a bill online?
3. What is Unipay
4. What is the relationship between the Town of Natick and Unipay?
5. What is PCI compliance and why is it so important?
6. Who has access to my account?
7. How does the system work?
8. Can I use an Apple / Mac to use the service?
9. What browsers are supported?
10. Do I need to register to pay a bill?
11. Why should I register to pay a bill?
12. Do I have to enter an email address to make a payment?
13. How do I find my account number to login?
14. I forgot my password, how do I find it?
15. When does a lockout message occur?
16. What forms of payment can I use?
17. What are the costs for paying online?
18. How will I know that my payment has been accepted?
19. Why did I get a paperless registration email?
20. Do I need to notify my bank or change bank accounts?
21. When can I pay?
22. Can I tell if my payment has been posted?
23. Will I have online access to my account?
24. How long will my payment history be maintained?
25. Will I be able to print a copy of my bill?
26. What is Auto-Pay?
27. What are scheduled payments?
28. I received an email stating “Thank you for going paperless,” but I did not sign up for paperless!
29. I accidentally deleted my current email notification, what should I do?
30. Who do I contact with questions about a bill or if I am having trouble registering?
31. What if this website is down, who should I notify?