▼

Online Payments

Show All Answers

1. What are some of the benefits of receiving my bill electronically?

It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any time, and helps the environment by saving trees. You can continue to receive a paper bill, but if you elect to go paperless, you can always print out a copy of the invoice if needed.

2. What are the benefits of paying a bill online?

Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, and saves money (no more stamps, paper checks, or envelopes), and Invoice Cloud will store your information for future use – but only if you choose to store it.

3. What is Unipay

Unipay is a web-based, electronic invoice presentment and payment company that we have partnered with to provide faster, more convenient billing services to our customers. By automating billing and collections, customers can click and pay online while helping the environment and reducing clutter in their home or workspace.

4. What is the relationship between the Town of Natick and Unipay?

The Town of Natick wanted to make paying bills easier for their customers, have the . The town chose Unipay because it is easy to use, and the security is the strongest available. All the data collected is double encrypted and stored on secure servers. The data is not sold or released for any purpose other than to complete transactions.

5. What is PCI compliance and why is it so important?

PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.

6. Who has access to my account?

Just you and the authorized staff of the Collector’s Office. No one will have access to your financial information as all check routing numbers and credit card numbers are truncated, so you never have to worry about security. As a security precaution, we don’t even show your full financial information back to you.

7. How does the system work?

It is very simple. Here are the 3 steps taken by customers:

1. Customer receives email notification or accesses account via the town’s website by clicking on the “Online Payments” button.
2. Customer locates and views invoice and either enters payment information for a one time payment or registers to schedule a payment.
3. Customer receives an email confirmation with their payment amount and payment process date.

8. Can I use an Apple / Mac to use the service?

Yes, many customers use a Mac.

9. What browsers are supported?

• Windows: Safari 4, 5 - Chrome 10, 11 - Opera 10, 11 - Firefox 3.6, 4 - Internet Explorer 7, 8, 9
• iPhone and iPad: Mobile Safari 4x
• Apple/Mac: Firefox 3.6, 4.0 - Chrome 11 - Opera 10.x, 11 - Safari 4, 5
• Ubuntu (Linux): Opera 9.6 - Firefox 3.6

10. Do I need to register to pay a bill?

No, registration is not required for one time payments. One time payments require that you enter your payment information each time you make a payment. By registering, you avoid that step and gain access to your payment history.

11. Why should I register to pay a bill?

By registering, you have access to all of your invoices regardless of type and all of the features of the payment portal. These features include the ability to view all current invoices, see previous invoices and payment dates, update your profile information, access the online customer service system, schedule payments for a specific dates, and sign up for auto-pay. You also avoid having to enter your payment information each time you pay a bill.

12. Do I have to enter an email address to make a payment?

Yes, an email address is required for payment confirmation. A payment receipt is sent via email.

13. How do I find my account number to login?

Once you have registered, you will need only your email address and password to log in. To login the first time you use the system, you will need your account number from your bill.

14. I forgot my password, how do I find it?

You should click on “Forgotten Password?” at the bottom of the login screen. You will need your account number and email address to retrieve your password

15. When does a lockout message occur?

To prevent unauthorized access to customer accounts (and as required for Payment Card Industry (PCI) compliance), an escalating timeout and lockout procedure is in place. This security feature is triggered by repeated failed logins. If you get a lockout message while attempting to login, you should contact your biller.

16. What forms of payment can I use?

You can pay by credit or debit card (MasterCard, Visa, Discover, or American Express), or you may issue an electronic check from your bank account (checking or savings).

17. What are the costs for paying online?

There are no signup costs, subscription fees or transaction fees. There may be fees imposed for returned payments, and your bank may charge you a fee based on the bank's fee schedule.

18. How will I know that my payment has been accepted?

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. You may need to call your biller in order to pay again.

19. Why did I get a paperless registration email?

Going paperless is a 2 step process, after receiving the paperless registration email; you must click the "Confirm" button in the email to complete the process. If you prefer not to go paperless, simply do not complete registration (by clicking in the email). You will get 1 reminder email, but if you don’t complete the registration at that time, the paperless enrollment will be cancelled. You may also go to "Paperless Options" in your account profile and click “Cancel Registration.”

20. Do I need to notify my bank or change bank accounts?

No, your current bank account (checking or savings) will work fine. So many payments are made electronically now that banks are already prepared for online payments. However, if you have arranged through your bank to automatically pay your bill, you need to contact your bank and discontinue the automated payment, otherwise you may pay your bill twice.

21. When can I pay?

You can make payment or review your account 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least few days before the due date to allow for processing time.

22. Can I tell if my payment has been posted?

Yes, simply login to your account and select “View paid or closed invoices”. If you are a registered customer, you will receive an email notification.

23. Will I have online access to my account?

Yes, you will have 24/7 access to your account for invoice review and payment, payment history, and customer service requests.

24. How long will my payment history be maintained?

24 months is the standard retention period.

25. Will I be able to print a copy of my bill?

Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment.

26. What is Auto-Pay?

Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into Auto-Pay.

27. What are scheduled payments?

Scheduled payments are scheduled individually by you for each bill on your specified date. You can set up or edit a future payment at any time prior to the bill due date.

28. I received an email stating “Thank you for going paperless,” but I did not sign up for paperless!

The paperless box is generally defaulted to enroll you in paperless billing because it helps the environment.


Option 1: Customer must click on “Complete paperless process” link within email to complete enrollment. If they do not, the paperless option will not be active and will drop off system within a few days.

Option 2: Customer can log into account and cancel paperless registration.

Start by choosing "My Profile," followed by "Paperless Options," "Cancel Paperless Registration."

29. I accidentally deleted my current email notification, what should I do?

You can access the customer portal via the town's website and view the bill there.

30. Who do I contact with questions about a bill or if I am having trouble registering?

Please call 508-647-6425 for questions about your bill.

31. What if this website is down, who should I notify?

If the website is down or inoperable, please call Unipay customer service at 877-227-1157.or email: support@unipayteam.com